Retaining effective employees is a matter of strategic importance to your organization. Discover how you can attract and retain the most talented people! This course will cover putting retention into context, the talent management equation, and a new model for developing high retention organizations. Other topics include: why people leave; job, organizational and leadership issues; the true cost and consequences of turnover; how to communicate urgency to your organization; innovative benefits of retaining top talent; clarify retention objectives; gain executive support and accountability throughout the organization; barriers to achieving employee engagement; retention engagement competencies as a leadership initiative; build employee-to-employee engagement and team member involvement; and how to communicate strategies and share availability of surveying and measurement tools. All materials included.

Instructor: Kelly Briggs
Fee: $149
Course: #32268
Date/Time: July 22, Tues, 8 am - 5 pm

This course is designed to help you build and enhance your communication skills, active listening, giving and receiving criticism, dealing with different personality types and nonverbal communication. It explains basic communication theory as it applies to the workplace and offers “reallife” scenarios that demonstrate the use of effective interpersonal communication. Learn how to: Identify personal barriers to effective communication and develop strategies to overcome them; give and receive workplace criticism constructively; use body language techniques to reinforce the meaning of what you say; and understand and communicate more effectively with different types of people.

Instructor: Jeanne LeBlanc
Fee: $250
Course: #32357
Date/Time: July 23, Wed, 8 am - 5 pm

This course equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. Participants will discover how to spot potential interpersonal conflicts—and defuse them before they flare up. Understand how, when, where and why to apply the five favored conflict-resolution approaches, and develop the insight and intuition you need to make them work. This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. Gained skills include: transform conflict into a positive, productive force; respond to on-the-job conflicts quickly and effectively; and resolve conflicts positively using proven principled negotiation techniques. All materials included.

Instructor: Jeanne LeBlanc
Fee: $250
Course: #32360
Date/Time: July 31, Thurs, 8 am - 5 pm

This course is filled with expert information on the basics of the job. The program covers the best ways to orient, train, and coach employees; improve communication skills; make the most of voice mail, e-mail and the internet; and become adept at conducting meetings, resolving conflicts and managing change.

Instructor: Jeanne LeBlanc
Fee: $250
Course: #32359
Date/Time: July 14, Mon, 8 am - 5 pm

Creating a valuable experience for your volunteers starts with building a great relationship and recruiting the individual to your volunteer team. But once they are on the team, how do you meet their expectations? This course will give you the tools you need to effectively recruit, train, manage and retain volunteers by delivering a rewarding experience to each volunteer as your organization benefits. Attendees will learn how to attract volunteers; how to match volunteers with projects; how to effectively train, manage and retain volunteers; and most importantly, how to provide a truly rewarding experience for volunteers. Attendees will review case studies and walk away with proven techniques that will easily integrate into any organization.

Instructor: Carrie Griffin Broussard
Fee: $95
Course: # 32319
Date/Time: July 1, Tues, 8 am - 12 noon

With more than 1.5 million nonprofits in existence in the United States today, how do your fundraising practices and results compare? The Basics of Fundraising will give you the tools you need to develop your plan and achieve fundraising success. Attendees will walk away with not only the basics of fundraising, sample fundraising plans and fundraising pitfalls, but also with a greater understanding of how and why today’s donors choose to invest in a charitable cause. Consider this course if your organization is planning a fundraising campaign or if you have been in the field for less than three years and are looking to step up your fundraising skills.

Instructor: Carrie Griffin Broussard
Fee: $95
Course: # 32318
Date/Time: July 1, Tues, 1 - 5 pm

The U.S. Department of Labor predicts that work in the paralegal field will continue to be one of the fastest growing occupations in the 21st century. Our intensive 84-hour program can enhance your career options by training you to interview clients and witnesses, investigate complex fact patterns, research the law and assist trial attorneys in preparing cases for litigation. Our nationally acclaimed curriculum is designed for beginning as well as advanced legal workers who through this formal study will earn a certificate of completion from the University of Louisiana at Lafayette. Instruction is practice-oriented and focuses on areas of law in which paralegals are in demand. This course has been designed to boost your marketable job skills and office’s efficiency, productivity, and billable hours. The program is conducted over six weekends to provide an accelerated pace for working adults who want to advance their careers or begin new careers as a fulltime, part-time, or freelance paralegal. The following will be covered in this course:
1: Legal Terminology,Documents, Ethics, Civil Law, and the Litigation Process
2: Introduction to the Evidentiary Predicate
3: Identifying Relevant Authority
4: Introduction to Legal Research
5: Legal Research Practice
6: Legal Writing and Appellate Procedure
This course of study will be centered on the Louisiana Civil Code. There are no prerequisites, but students will be expected to complete a significant amount of homework each session. Internship assistance is also available to the top 25% of the class. This course does not certify you as a Licensed Paralegal. Students will earn 8.4 CEUs for a total of 84 hours and will earn a Certificate of Completion. Texts are required at an approximate cost of $300. Students are encouraged to purchase their books immediately after registering by calling 1 (800) 522-7737.

Instructor: Robin Rhodes, lawyer and counselor
Sessions: 12
Fee: $1,089
Course: #21332
Date/Time: June 14 - July 27 (No class 7/5 & 7/6), Sat & Sun, 9 am - 5 pm

What does it take to impress an audience? From organizing information to overcoming stage fright, from preparing a great opening to employing body language, from using visual aids to effectively handling a Q & A session, here is a step-by-step approach to delivering presentations that make people sit up and take notice. This course includes an eye-opening self-evaluation exercise plus a handy resource section with additional learning tools.

Instructor: Jeanne LeBlanc
Fee: $250
Course: #32032
Date/Time: May 28, Wed, 8 am - 5 pm